Front Office Receptionist

Receptionist job opening in Qatar

Arabic Speaker

Presentable and elegant female.

for a leading Automotive car care business

JOB DESCRIPTION:

– Ensure Outstanding customer care at all times.

– Maintains a friendly, cheerful and courteous demeanor at all times

– Courteously and accurately answers inquiries from potential customers

– Responds to telephone and in-person inquiries regarding services provided and price list and customers cars status and progress.

– Uses suggestive welcoming and selling techniques to help the sales and the advisors to increase sales and revenue and customers satisfaction

– Supervise daily reception process ensuring all team members adhere to standard operating procedures.

– Direct the work of the reception, resolve issues/problems and make sure to ensure a quality operation.

– Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.

– Adhere to company policies and procedures.

– Direct the customers to the right advisor after checking and understanding the customer preferences and special requests.

– Build strong relationships and liaise with all other department’s especially workshop, sales and administration

– Operates the DMS system including, assisting incoming & outgoing calls, follow up and car checking operations

– Cross Check all billing and warranty instructions are correctly updated

– Controls cash / card transactions at the front desk and maintains complete responsibility for all invoices and warranties given to the customers.

– Supervise the operations of the reception to ensure an optimal level of service and hospitality is provided to the guests.

– Performs other duties as assigned, requested or deemed necessary by management.

– Ensure reception log book and company DMS and internal sheets are always updated and actioned upon.

-Arabic and English (speaking and writing) is a must.

-Bachelor degree (Business, Marketing, Hotel management, ticketing…).