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The primary role of the customer service representative is to interact with customers to address their concerns, answer their questions and assist them with their needs . A customer service representative will often answer customer phone calls and emails, responding to customers’ questions and concerns
Essentially, the 3 important qualities of customer service center around three ps: professionalism, patience, and a people-first attitude . Although customer service varies from customer to customer, as long as you’re following these guidelines, you’re on the right track
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