Business Analyst

Job Description :

Role Objective :

To ensure an effective and smooth translation of customer needs into new initiatives, helping businesses implement technology solutions in a cost-effective way by determining the Business requirements and communicating/present them clearly to stakeholders and technical team in addition to contribute on the design/review of test cases and process change requests.

Roles and Responsibilities

OPERATIONAL

· Managing the activities of maintaining the CSI register, Initiative register and service review reports

· Identify key stakeholders to understand where and how the stakeholders will contribute to each initiative.

· Document any concerns and weaknesses as pain points in the CSI register to start managing their continual improvement lifecycle.

· Define and document existing business processes and help to manage their continual improvement.

· Categorize and define the impact of each of the pain points in order to come up with a prioritized list of issues to analyze and benchmark.

· Define specific initiatives aimed at improving the pain points, based on the results of process evaluations and analysis.

· Prioritize the initiatives based on their impact and urgency and obtain approval from key stakeholders to start the requirements elicitation process.

· Delivery of business improvement projects to agreed quality and time, ensuring key stakeholders are engaged and involved at all relevant stages.

· Validate the business outcomes with the key stakeholders, then re-evaluate and continuously monitor the applied changes to identify opportunities for improvement.

· Identify and deliver service improvement activity through employing process improvement methodologies.

· Determine operational objectives by studying business functions; gathering information; evaluating output requirements and formats.

· Prepare technical reports by collecting, analyzing and summarizing information and trends

· Perform periodical reviews and analyses of current processes using operational metrics and reports.

· Create informative, actionable and repeatable reporting that highlights relevant business trends and opportunities for improvement

Conduct insightful, ad hoc analyses to investigate ongoing or one-time operational issues

Work Location : Qatar

Notice Period required : 30 – 45 Days