![IT People Gulf](https://qatarjobsdaily.com/wp-content/plugins/wp-job-manager/assets/images/company.png)
IT People Gulf
Job Description :
Role Objective :
To ensure an effective and smooth translation of customer needs into new initiatives, helping businesses implement technology solutions in a cost-effective way by determining the Business requirements and communicating/present them clearly to stakeholders and technical team in addition to contribute on the design/review of test cases and process change requests.
Roles and Responsibilities
OPERATIONAL
· Managing the activities of maintaining the CSI register, Initiative register and service review reports
· Identify key stakeholders to understand where and how the stakeholders will contribute to each initiative.
· Document any concerns and weaknesses as pain points in the CSI register to start managing their continual improvement lifecycle.
· Define and document existing business processes and help to manage their continual improvement.
· Categorize and define the impact of each of the pain points in order to come up with a prioritized list of issues to analyze and benchmark.
· Define specific initiatives aimed at improving the pain points, based on the results of process evaluations and analysis.
· Prioritize the initiatives based on their impact and urgency and obtain approval from key stakeholders to start the requirements elicitation process.
· Delivery of business improvement projects to agreed quality and time, ensuring key stakeholders are engaged and involved at all relevant stages.
· Validate the business outcomes with the key stakeholders, then re-evaluate and continuously monitor the applied changes to identify opportunities for improvement.
· Identify and deliver service improvement activity through employing process improvement methodologies.
· Determine operational objectives by studying business functions; gathering information; evaluating output requirements and formats.
· Prepare technical reports by collecting, analyzing and summarizing information and trends
· Perform periodical reviews and analyses of current processes using operational metrics and reports.
· Create informative, actionable and repeatable reporting that highlights relevant business trends and opportunities for improvement
Conduct insightful, ad hoc analyses to investigate ongoing or one-time operational issues
Work Location : Qatar
Notice Period required : 30 – 45 Days
Cautionary Notice: qatarjobsdaily.com Warns Job Seekers Against Paying Employers for Visa or Expenses - Legitimate Employers Should Cover These Costs Themselves.