Samah Mohammed Elfatih
Mobile: +97430979510
Mobile2: +97455260078
E-mail: [email protected]
Career positions
Sales engineer/sales assistant /telemarketing team leader /call Center team leader/face book page admin/technical support .
Profile
I love to improve the work I perform, for that reason I stopped working for a period of my life to devote myself to my family and its needs, while not stopping developing my personal skills by entering many courses in self-development and marketing, and in the recent period I polished all these experiences gained through voluntary work that I joined Which had a great impact in establishing my practical qualitie
Employment History
Aug(2009)-July(2010) Sales assistant
Maersk shipping company Sales & Marketing department
Maersk line is Danish shipping company with multi national staff with 150 branches offices around the world, it considered as the biggest shipping line now, am working as sales assistant and our main team work is to maintain our business and find new opportunities for new deals, my responsibilities as bellow:
• Ensure that clients have clear idea about services Maersk line canprovide and marketing to this services, quote with prices for desired services asked through mails, phones, inside meetings and outside meetings, and also offer to the VIPs “clients’ that have huge business with Maersk line” after sales services.
• Am working as inside /out side sales, also I have to ensure my management get monthly report about the statistic export and import of Sudanese different shipping lines market and analyze it.
Mar(2009)-July(2009). Service Centre Agent
MTN-Sudan Sales & distribution Unit
• The service centre is the main place where our clients can get our products, also we provide the customers with the information they need about our company products and services, solve their problems, and they can pay their invoices on it.
•
Mar (2006) – Feb(2009). telemarketing rep.
(MTN)-Sudan Sales & distribution unit
• We insure that our clients have a complete idea about our services and also making surveying such as the quality and performance ofthe different customer services departments, basically we collect our information from our company clients.
• I was work as team leader for 20 telemarketing temporary agents.
Sep 2004- may 2005 Technical Support
Nasr Tech-Company NTC Doha-Qatar
• NTC is an E-commerce VOIP company I worked their as technical support engineer, my responsibilities was:
-VOIP products configuration and setup.
-VOIP products troubleshooting and maintenance.
-VOIP solution analysis.
-Technical-related office administration.
I communicate with NTC customer through the telephone, emails, chat, and fax.
The 1st two month I Worked as cooperate sales engineer:
• I was dealing with company’s managers and engineers to detect the suitable product that works with their different Networks on their different branches around the world send the quotations and make the selling process
Voluntary works
*Member of the patient of the family advisory council (PFAC)for Al-wakra
Hospital (Oct 2023-present)
*Dr.Bushra Ibnaouf endowment ( July 2023 – present)
https://www.facebook.com/profile.php?id=100092646732059&mibextid=LQQJ4d
• I am a member of social media team and admin for endowment FB page.
• data collection team leader.
• our responsibilities as team to put monthly plan for the content writer and give them clear goals for their posts ,also we upload all the posts and videos in the Facebook page, we collect all the data needed to be use by the content writers and we should reach out families and friends to get their permissions if data collected related to them , we should reach out our team goals like increasing number of followers, page bio ideas , hashtags, pageinsights reports, comments and direct messages replies…etc
* Nidaa platform (April 2023-June 2023).
https://nidaasd.com/
• I was team leader for group of people that calls people that in need try to solve their problems by connecting them with sides thatprovide them with service ,we deal with companies and individuals.
• Report the developer all modifications needed in the platform to reach effectiveness for users and volunteers
.
• Coordinate for choir that is participate in “prince cup 2020”
• FB page admin for entrepreneur “Azza Salah”.
• Member of organising team for Sudanese community celebration 2019.
Education&certificates
1998-2002 Future university
BSc (Honour) Computer Engineer
5-10-2021
Professional diploma of
E-commerce &digital marketing Texas professional university
Interests&hobbies
Reading, very active user for social media Networks, self development.
References
Given upon request.